Q1 : What is a cold processed soap?
A : In order to preserve all the natural substances of the raw ingredients of the soap, we abandoned the high-temperature processing method and selected the cold processing method of producing our soaps.
In the cold processing method, the production temperature is maintained at ─ summer 40°C and winter 45°C with air humidity controlled at 60% or less , to maintain the quality of the product.
The temperature is kept at 45°C or less to maintain each vegetable oil and natural additives.
Natural vegetable glycerin the best moisturizer for our skin. It will leave a moisturizing film on the surface of our skin after using them, therefore preventing dryness, itchiness and stickiness.
In addition to its cleansing properties, it is also a skin care product.
European cold soap can not be done by machines, producing lesser soaps with higher production cost. As the whole process will take up to 2 months to complete.
Due to the use of pure vegetable oil and natural ingredients, it will not be a burden to the skin as well as the environment.
Q2 : What is “cold-virgin olive oil” (cold-pressed Extra Virgin Olive Oil)?
A : “cold-pressed extra virgin olive oil,” is the finest olive oil available in the market. It is formed by the extraction of whole olives without the use of any solvents. It is pressed or squeezed at room temperature, known as the “cold” (Cold Pressed).
The acid value must be less than 0.8 in order to be known as ‘cold-virgin olive oil’ under the EU standard.
Q3 : What is so different about handmade soap?
A : The weight and shape of each soap differs slightly. It has much lesser suds and foam as no chemical is added to create the foam it suds. As there are no preservatives in our soaps, shelf life of our soap is only a maximum of two years, as compared to commercial soaps have shelf life of many more years.
(Unused handmade soap can be placed in the refrigerator wrapped in newspaper to extend its shelf life)
Q4 : What is emphasized is cold Soap Manufacturing?
A : Soap is produced at a low temperature to keep its nutrients and ingredients active producing a rich and nourishing soap.
Q5 : Why wait until after the “mature date” before using?
A : If soap is used before it reaches maturation (the complete cycle of saponification which takes up to 2 months), it will cause more harm than benefits to our skin.
Q6 : Why do our handmade soap comes without much fragrant as compared to commercial soaps that comes with strong fragrant?
A : In order to make a lasting smell in commercial soaps, commercial manufacturers will add a lot of synthetic flavors, so that the fragrant will not disperse even after a long period of time which will easily over-stimulate our olfactory nerve, and could easily lead to sensitive skin. Our handmade soap is made of natural oil, the fragrance will slowly dissipated in the air. Therefore the light fragrant will not last for a very long time. However its benefits will remain.
Q7 : Why do handmade soap and shampoos feel drier?
A : As most people are accustomed to using a more commercially available shampoo. They contain ingredients such as dimethicone, dimethicone etc to give you the suppleness on your hair with chemicals. Handmade soap shampoo is to wash away the chemicals, so that your hair and scalp can breath, thus promoting both hair and scalp’s health; initial usage of natural shampoo will cause dryness, however continual usage of it will promote suppleness of your hair and scalp.
Q8 : What do I do if the soap gets into my eyes?
A : Our soaps are weakly alkaline and contain no tears-free agent , it will stimulate the membrane of the eye if they are in contact. Wash your eyes with plenty of water if the soap is in contact with your eyes. Contact your doctor if stinginess persists.
Q9 : Why do Cold Process Soaps feel softer?
A : No chemicals additive added.
Q10 : Why Cold Process Soap aren’t as neat as commercial soap?
A : Cold soap man-made entirely, we hand cut the soap therefore it is inevitable to have slight differences in terms of size, shape and neatness.
Q11 : Why do the surface of handmade Soap produce water-droplets?
A : As plants contain glycerol, which gives its moisturizing effect, it also has the ability to naturally capture and lock moisture from the air.
Q12 : Why is my soap discolored?
A : Our soap does not contain any artificial colors. The slight discoloration on each soap bar is due to the natural pigmentation of plant extract.
Q13 : Why are there some white powdery substance on the surface of the soap?
A : This is due to the natural reaction of caustic soda and carbon dioxide inside the soap during the saponification process.
It is not dangerous and there is nothing to worry about.
Q: What is the right way of using hand made soap to extend its life?
A : As we do not add any chemical to keep the soap constantly hard and solid, it will be a good idea to store the soap in a well ventilated space or fridge after each use. Alternatively, you may use two soap bars and alternate them everyday.
Q14 : Why are handmade soap more expensive than commercial soap?
A : As our soap is made entirely hand made using natural plant ingredients, we need to accommodate to the natural saponification process which takes up to 2 months to complete so as to not to destroy its benefits and properties.
Q15 : Why do our soap give a stinky smell?
A : That smell is not an harmful odor, or odor caused by bad ingredients but the smell of natural oil.
Most natural oil won’t smell good after a period of time, however it’s goodness to our skin is still there.
Q16 : There is Sodium hydroxide in it, will it hurt my skin?
A : Sodium hydroxide is a strong alkali, yes, it will hurt the skin. However after saponification process, sodium hydroxide will turn into fats and water, which means there is no sodium hydroxide in the end product.
Q17 : Can Egaleo handmade soap be used to wash hair, face and body?
A : Yes, it can. Egaleo handmade Cleansing Bar is very mild and moisturizing, it is also suitable for young children. Let your skin tell you after you have experience the soap. People with sensitive skin, can first test the soap on your wrist or behind your ears. If you don’t have any swelling, rashes or itchiness after that, you’re good to continue using the soap. ( a common allergic test, for more accurate, see your doctor )
Q18 : Can Egaleo handmade soap gives some firming effect?
A : Yes. We have up to four components in our soap to give your skin the firming effect.
Lather some soap and apply them onto your face for 2-3 minutes.
It will give you some firming effect, without dryness.
Q19 : Will Egaleo Cleansing Bar disinfect the skin?
A : Yes, it will. As we have used the commercial soap with strong synthetic agents for many years, user may feel a tingling sensation in the first few uses.
Q20: Is Egaleo Cleansing Bar suitable for all skin types and all ages?
A : Yes, any young children, pregnant women or adults can use our cleansing bar. As long as you are not being diagnosed with certain allergies and you are not allergic to any of the ingredients.
Q21 : What certification has Egaleo Cleansing Bar obtained?
A : We have successfully obtained CPNP, NATRUE EU certification and SGS certification of being free from harmful ingredients worldwide.
NATRUE.ORG certified and guaranteed as a ” natural cosmetics ”
Q22 : Can we use Egaleo Cleansing Bar as tooth paste?
A : Yes, you may use our cleansing bar for your oral care to replace your commercial toothpaste.
* Results may differ and always subject to different individuals. Information above are for your kind reference only. It serves no medical purposes. Please contact your doctor if you are allergic to any of the specific ingredients. External use only. Do not swallow. Keep the soap bar dry in between uses.
Q23. Refund & Return Policies
A:Goods sold are not refundable or returnable
Q24. Delivery Method and Timing
A: All delivery is handle by a reputable and reliable courier company.
Malaysia: 3 to 5 working days
others Country:7 to 14 days and always subject to the clearance time of custom in each respective country